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Community Tour : A Township Experience

Cape Town

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Terms and Conditions

Local Knowledge Cape Tours Proprietary Limited Standard Terms and Conditions
Definitions
For the purposes of these Terms and Conditions, the following terms shall be defined as follows, namely:

“Booking” means any contract or agreement arising out of the confirmation by Local Knowledge of a reservation made by you in respect of a Tour;
“CPA” means the Consumer Protection Act, 68 of 2008;
“Customer” means the person who purchases a Tour from Local Knowledge under and in terms of a Booking and referred to as “you” in these Terms and Conditions
“Agreement” means this agreement;
“Indemnity Form” means the indemnity form to be executed by you in relation to the Tour;
“Itinerary” means the itinerary setting out the Tour Activities which comprise the Tour and accepted by you;
“Local Knowledge” means Local Knowledge Cape Tours [Proprietary Limited, registration number: , a private company incorporated and carrying on business in accordance with Local Knowledge laws of South Africa.]
“Terms and Conditions” means these terms and conditions as varied by Local Knowledge from time to time and notified to you in writing.
“Tour” means the Tour Activities set out in the Itinerary and which form the subject matter of the Booking; and
“Tour Activities” means the services offered by Local Knowledge including but not limited to their specified itinerary, provided the weather is suitable.
1. Important Notices
These Terms and Conditions contains the standard terms and conditions on which Local Knowledge supplies Tours and the associated Tour Activities to Customers, who are consumers for the purposes of the CPA. If you are not a consumer for the purposes of the CPA is not entitled to the benefits of these terms and conditions and any services provided by Local Knowledge to such a person shall be provided on the basis of Local Knowledge’s standard terms and conditions contained in these Terms and Conditions.
These Terms and Conditions contains terms and conditions which appear in similar text style to this clause and which:
may limit the risk or liability of Local Knowledge or a third party; and/or
may create risk or liability for you; and/or
may compel you to indemnify Local Knowledge or a third party; and/or
serves as an acknowledgement, by you, of a fact.
Your attention is drawn to these terms and conditions because they are important and should be carefully noted.
Nothing in these Terms and Conditions is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either of you or Local Knowledge in terms of the CPA.
2. Bookings and Payments
Reservations will only be processed once full payment have been received for online payments. For direct bookings, payment needs to be received before the booking can be confirmed.
3. Price Changes and Currency Fluctuations
Prices shown are correct when quoted and are calculated using the estimated exchange rate as advised by commercial banks at time of quoting and fares on that particular day.
However, final prices are only calculated on the day that Local Knowledge receive final payment. Once you have paid in full there will be no change and the price paid is guaranteed.

Terms and Conditions

Local Knowledge is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Local Knowledge is subject to availability. In cases of unavailability, Local Knowledge go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.

Customer privacy policy
Local Knowledge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Local Knowledge bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Local Knowledge via PayGate (Pty) Ltd who are the approved payment gatewa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Local Knowledge separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Local Knowledge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Local Knowledge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Local Knowledge may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Local Knowledge based in South Africa trading as Local Knowledge.

Local Knowledge - contact details
info@knowledgetours.com
0848569656
Constantia mist, Constantia Main Road



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